The terms and conditions below regulate the use of the Ewa and me Shop Online localized on web address www.ewaandme.com. The terms and conditions below also regulate the sales carried out on the Ewa and me Shop Online localized on web address www.ewaandme.com

Privacy

The personal information you forward to Ewa and me Shop Online will only be used in order to fulfil the undertakings Ewa and me Shop Online have and to assure you the best service. Ewa and me Shop Online will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from Ewa and me Shop Online, please send an email to ewaandme@ewaandme.com For more detailed info please read our privacy policy

Cookies

Cookies are used by the Ewa and me Shop Online in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. Ewa and me Shop Online will not operate properly when cookies are disabled in your web browser. For more detailed information please read our cookie policy.

Disclaimer

Ewa and me Shop Onlineā€™s ambition is for the website to always be up and running, however Ewa and me Shop Online cannot guarantee this. Ewa and me Shop Online cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.Due to the color settings of your computer, the colors of the products shown in the pictures in the Ewa and me Shop Online can differ from their actual colors. Ewa and me Shop Online cannot be held responsible for any such discrepancy

Prices

All prices in the Ewa and me Shop Online are stated in EUR. The price of each product is stated excluding shipping costs but including VAT

Prices changes

Ewa and me Shop Online reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process

Payment

Ewa and me Shop Online accepts payment by paypal or via paypal on VISA / Mastercard / Discover / Amercian Express / Apple Pay. The full payment is charged when the package is dispatched. Credit card payment is made with our partner paypal. All transactions are encrypted and 100% secure


Shipping

Shipping charges will be added to your order. Please view the Ewa and me Shop Online shipping rates for information on your specific shipping charge or clik here

Currencies

Ewa and me Shop Online cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency

Uncollected packages

Ewa and me Shop Online will not pay shipping costs for uncollected packages


Exchanges, Returns and Refunds

During 14 days from the delivery of your package you may request to exchange or return your order. You must return the Ewa and me products to the Ewa and me Shop Online in perfect conditions.The Ewa and me products should not have been worn or washed. Returns will only be accepted if the products are returned in the original packaging fully intact and the original labels still attached to each product.You must also return the original invoice. Ewa and me Shop Online will not compensate for returned packages lost in the return shipping. Any shipping charges that may incur when returning the products are on your/customer responsibility.Refunds for returned products will be made as soon as possible, 20 business days at the latest, after Ewa and me receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note, that additional duties, taxes or any additional charge you may have will not be refunded by Ewa and me Shop Online. In the case of exchange, Ewa and me Shop Online will not add additional charges for shipping of the new items

Returns address: Rua de Santa Luzia 161 4250 – 417 Porto Portugal.


Exchanges and sales

During sale or promotional offers the policy explained above will apply, except that Ewa and me Shop Online will not accept exchanges

Contact and Information

If you have any questions please contact the customer service at ewaandme@ewaandme.com


Feedback and Complaints Policy

We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team (ewaandme@ewaandme.com) stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution