During 14 days from the delivery of your package you may request to exchange or return your order. You must return the Ewa and me products to the Ewa and me Shop Online in perfect conditions.The Ewa and me products should not have been worn or washed. Returns will only be accepted if the products are returned in the original packaging fully intact and the original labels still attached to each product.You must also return the original invoice. Ewa and me Shop Online will not compensate for returned packages lost in the return shipping. Any shipping charges that may incur when returning the products are on your/customer responsibility.Refunds for returned products will be made as soon as possible, 20 business days at the latest, after Ewa and me receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note, that additional duties, taxes or any additional charge you may have will not be refunded by Ewa and me Shop Online. In the case of exchange, Ewa and me Shop Online will not add additional charges for shipping of the new items

Returns address: Rua de Santa Luzia 161 4250 – 417 Porto Portugal.


During sale or promotional offers the policy explained above will apply, except that Ewa and me Shop Online will not accept exchanges